When your business relies on a steady reliable supply of clean ice—there’s no room for equipment downtime. At East Bay Refrigeration, we specialize in commercial ice machine repair for healthcare facilities, restaurants, hospitality businesses, schools, religious centers and other commercial environments across the Bay Area.
From urgent repairs to preventative maintenance, our licensed technicians keep your machines running at peak performance—so your staff and customers can count on clear, clean ice every time.
Clean, consistent ice starts with the right service partner.
Common Ice Machine Repairs We Handle
Commercial ice machines are hard-working appliances, often operating around the clock. When something goes wrong, it can affect both customer experience and health code compliance.
Here are some of the most common ice machine issues we repair:
- Low ice production or no ice at all
- Water leaking from the unit or bin
- Strange noises or mechanical failure
- Ice melting prematurely or uneven freezing
- Dirty or clogged filters and scale buildup
- Poor water flow and sediment blockages
- Mold and scale build up
We service all major commercial ice machine brands, including True, Manitowoc, Follett, Scotsman, Ice-O-Matic, Hoshizaki, and Koolaire.
Ice Quality Problems
Poor-quality ice can hurt your reputation, especially in restaurants, healthcare facilities, and hospitality settings. Some of the most common complaints include:
- Cloudy, soft, or malformed ice
- Odd-tasting or smelly ice
- Misshaped ice cubes
These issues often stem from scale buildup, poor filtration, or inadequate cleaning. Our expert team can quickly identify the cause and restore your ice to crystal-clear, professional-grade quality.
Commercial Ice Machines: Preventative Maintenance Matters
Routine maintenance is the most effective way to avoid expensive downtime or equipment failure—especially when demand peaks.
Why does ice machine maintenance matter most before the summer rush?
Warmer months bring heavier ice usage in restaurants, healthcare facilities, hotels, and food service operations. If your system isn’t cleaned and checked ahead of time, it’s more likely to break down right when you need it most. That can mean frustrated customers, reduced service capacity, and costly emergency repairs.
Seasonal buildups of calcium, sediment, and biofilm also accelerate in warmer temperatures, which can reduce ice production and compromise water quality.
Depending on the location and usage of your ice machine, we recommend servicing your ice machine two to four times a year, with one of those visits scheduled in the spring—focused on a deep chemical clean to prepare your machine for summer demand.
Our maintenance services include:
- Filter checks and replacements
- Water line and inlet valve inspections
- Scale, calcium, and sediment removal
- Bin cleaning and sanitizing
- Ice thickness and production checks
- Drain line and condenser inspections
Our ice machine maintenance programs are built for busy business owners who don’t have time to track machine performance day-to-day. Let us handle the upkeep—so you can focus on operations.
Why a Chemical Clean Is Critical For Commercial Ice Machines
Even clean-looking machines can harbor sediment, calcium buildup, and bacteria over time. A professional chemical clean can:
- Remove scale, calcium, and other mineral deposits
- Improve water flow and reduce unnecessary water usage
- Boost ice production and restore freezing efficiency
- Eliminate ice discoloration or odd taste
- Enhance ice clarity and flavor for your end-users
Clean machines not only perform better—they also produce higher-quality ice that reflects well on your brand and protects your customers.
Serving the Bay Area’s Commercial Sector
We work with a wide range of industries, including:
- Restaurants and bars
- Cafeterias and corporate kitchens
- Hospitals and urgent care clinics
- Long-term care and rehabilitation centers
- Hotels, event venues, and hospitality
- Convenience stores and food service operations
Whether you’re dealing with a last-minute breakdown or looking to establish a maintenance plan, our expert team is ready to help—on time and on budget.
Ice Machine Repair Service
Unexpected breakdown? No ice during service hours? We understand how critical ice supply is to your operations. That’s why East Bay Refrigeration prioritizes low turnaround times for your critical equipment.
Whether it’s a failed compressor, leaking bin, or a complete system shutdown, our technicians respond quickly to minimize downtime and restore functionality fast.
Call now for immediate assistance: 510-940-8917
Service available for healthcare facilities, restaurants, hotels, coffee shops, and all commercial settings.
Need Commercial Ice Machine Service Now?
East Bay Refrigeration offers fast response times and professional service you can count on. Our team is trained in the latest equipment standards and safety protocols to keep your business running smoothly and your ice machines in top shape.
Contact us today online to schedule a repair or enroll in a maintenance plan.
Keep your cool. Let us handle the rest.