Commercial Refrigeration: FAQ's

Preventive maintenance is essential for ice machines because it keeps the unit running efficiently, ensures the ice stays clean and safe, and helps avoid costly breakdowns. Regular service prevents mold, scale buildup, and mechanical wear, all of which can affect ice quality and shorten the machine’s lifespan. It also helps keep energy and water use low and is often required to maintain warranty coverage.

In commercial environments, refrigeration and ice machines should receive preventive maintenance a minimum of twice a year, with quarterly service strongly recommended for high-volume or high-stress settings like restaurants, bars, or hotels. Frequent maintenance helps prevent downtime, ensures health code compliance, and extends the life of the equipment

A commercial fridge may not cool properly due to:

  • Dirty condenser coils
  • Blocked airflow
  • An overstocked interior
  • Faulty thermostats
  • Low refrigerant levels
  • Failing compressors
  • Worn door gaskets letting warm air in

Electrical issues or sensor malfunctions can also disrupt temperature control. Regular maintenance helps prevent these issues.

Temperature fluctuations in a walk-in cooler are often caused by frequent door openings, faulty door seals, or poor insulation allowing warm air in. Other common issues include malfunctioning thermostats, dirty or iced-over evaporator coils, blocked airflow, or failing fans. Refrigerant issues or problems with the compressor or defrost cycle can also lead to inconsistent cooling.

A freezer may over-freeze or unintentionally freeze products due to incorrect temperature settings, faulty thermostats, or malfunctioning sensors that misread temperatures. Poor airflow, blocked vents, or overloaded shelves can also cause uneven cooling, freezing items near vents. Worn or damaged door seals or frequent door openings may trigger the unit to overcompensate, dropping temperatures too low.

Ice buildup in commercial walk-in or reach-in units is typically caused by warm, moist air entering the unit—often due to frequent door openings, worn door gaskets, or poor seals. It can also result from blocked airflow, overstocking, or storing uncovered or hot food. Mechanical issues like faulty defrost systems or low refrigerant levels can also lead to excess frost. Regular maintenance and proper use are key to preventing buildup.
This could be due to failing motors, loose components, or compressor problems. It’s best to have a technician inspect it before further damage occurs.
Leaks can develop from wear and tear, corrosion, or vibration over time. A refrigerant leak will reduce cooling efficiency and should be repaired promptly.

Often due to clogged or frozen drain lines

Dirty condenser coils, poor insulation, and older equipment can all drive up energy costs. Units that run constantly may also indicate a deeper issue like low refrigerant or thermostat failure.
Why does my ice machine smell bad or produce cloudy ice?
Check for worn gaskets, broken hinges, or misalignment. A faulty door can cause temperature issues and energy loss.

Still Have Questions?

If you’re seeing signs of any of these issues—or just want peace of mind—our techs are here 24/7 to help.